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Welcome to Dashore Kiranabhandar. These Terms and Conditions govern your use of our services and website. By accessing our store, using our services, or placing orders, you agree to be bound by these terms. Please read them carefully.
1. General Information
Dashore Kiranabhandar is a local kirana store located in front of Clock Tower, Khandwa, Madhya Pradesh, India. We provide groceries, daily essentials, and household items to our customers.
2. Product Availability and Pricing
We strive to maintain accurate information about our products, but please note that:
- Product availability may change without prior notice due to stock levels, seasonal variations, or supplier constraints.
- Prices, offers, and promotions are subject to change at any time without prior notification.
- Images, descriptions, and product categories shown on our website or in communications are indicative and may not exactly represent the actual products available in-store.
- Actual products may vary in appearance, packaging, or specifications from what is described or shown.
3. Ordering and Confirmation
When you place an order through phone or WhatsApp:
- Orders are considered as requests until confirmed by our store.
- We will acknowledge your order and provide final confirmation of availability and pricing.
- An order is only binding after we have confirmed it with you, including the final price and delivery details.
- We reserve the right to cancel or modify orders if products are unavailable or if there are pricing discrepancies.
4. Customer Responsibilities
As a customer, you are responsible for:
- Providing accurate and complete contact information, including your name, phone number, and email address (if applicable).
- Providing correct delivery address and any specific delivery instructions.
- Ensuring someone is available to receive the delivery at the specified time and location.
- Verifying the order details and prices before final confirmation.
- Making payment as agreed upon at the time of order confirmation.
5. Communications and Consent
By accepting the Terms and Conditions of our platform, you expressly consent to our collection and use of your personal data, specifically your phone number, for the purpose of contacting you through phone calls, IVR and RCS messaging. These calls and messages may be made to remind you of any relevant updates, activities, or information regarding your account, as well as to inform you about new offers, promotions, or updates related to our platform and services. You acknowledge and agree that we may use your phone number to provide these communications and understand that this is a necessary part of your engagement with our platform. You may opt out of receiving such communications at any time by contacting our support team or following the opt-out instructions provided in any communication. However, opting out of promotional calls will not affect non-promotional or service-related communications that are essential to your use of the platform.
6. Delivery Services
Our delivery services are subject to the following terms:
- Home delivery is available in nearby areas within Khandwa city limits.
- Delivery availability, charges, and minimum order values may vary based on location and order value.
- Delivery times are estimates and may vary due to factors beyond our control, including traffic, weather, or order volume.
- We will make reasonable efforts to deliver within the estimated time, but delays may occur.
- If delivery cannot be completed due to incorrect address, unavailability of recipient, or other customer-related issues, additional charges may apply for re-delivery.
7. Payment Terms
Payment terms are as follows:
- Payment methods and terms will be discussed and confirmed at the time of order placement.
- Cash on delivery (COD) may be available for certain orders, subject to our discretion and order value.
- For bulk orders or special arrangements, advance payment or partial payment may be required.
- All prices are in Indian Rupees (INR) unless otherwise specified.
8. Returns and Refunds
Our return and refund policy:
- If you receive damaged, defective, or incorrect products, please contact us immediately.
- We will investigate the issue and, if valid, provide a replacement or refund as appropriate.
- Returns must be reported within 24 hours of delivery.
- Refunds, if applicable, will be processed through the original payment method or as mutually agreed.
- We reserve the right to refuse returns if products have been used, opened, or damaged by the customer.
9. Limitation of Liability
To the maximum extent permitted by applicable law:
- Dashore Kiranabhandar shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services or products.
- We are not responsible for any losses or damages resulting from delays, errors, interruptions, or failures in service delivery, except where such issues are directly caused by our negligence.
- Our total liability for any claim shall not exceed the value of the specific order in question.
- This limitation does not affect your statutory rights as a consumer under applicable Indian law.
10. Bulk Orders and Special Events
For bulk orders, functions, and special events:
- Advance notice is required to ensure product availability and proper arrangements.
- Special pricing, payment terms, and delivery arrangements will be discussed and confirmed separately.
- Cancellation policies for bulk orders may differ from regular orders and will be communicated at the time of booking.
11. Intellectual Property
All content on this website, including text, images, logos, and design, is the property of Dashore Kiranabhandar or its content suppliers and is protected by applicable copyright and trademark laws.
12. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the modified terms. We encourage you to review these terms periodically.
13. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of India, specifically the laws of the State of Madhya Pradesh. Any disputes arising from or relating to these terms or our services shall be subject to the exclusive jurisdiction of the courts in Khandwa, Madhya Pradesh, India.
14. Contact Information
If you have any questions, concerns, or need clarification about these Terms and Conditions, please contact us:
15. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
16. Entire Agreement
These Terms and Conditions, together with any additional terms agreed upon at the time of order placement, constitute the entire agreement between you and Dashore Kiranabhandar regarding the use of our services.
Thank you for choosing Dashore Kiranabhandar. We appreciate your business and look forward to serving you.