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At Dashore Kiranabhandar, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when using our services, website, or contacting us.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Your name, phone number, email address, and postal address when you contact us, place orders, or fill out our contact form.
- Order Information: Details about the products you order, delivery preferences, and any special instructions you provide.
- Communication Records: Records of your communications with us via phone, WhatsApp, email, or through our website contact form.
- Website Usage Information: Basic information about how you interact with our website, such as pages visited and time spent on the site. This may include your IP address and browser type.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, confirm product availability, arrange deliveries, and manage payments.
- Customer Service: To respond to your inquiries, provide customer support, and address any concerns or complaints.
- Communication: To communicate with you about your orders, delivery updates, special offers, and important information about our services.
- Service Improvement: To understand customer preferences, improve our products and services, and enhance your shopping experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes when required.
3. Information Sharing and Disclosure
We value your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:
- Service Providers: We may share information with trusted service providers who assist us in operating our business, such as delivery partners, payment processors, or IT service providers. These third parties are contractually obligated to protect your information and use it only for the purposes we specify.
- Communication Platforms: When you contact us via WhatsApp, email, or phone, your information is processed through these third-party platforms (WhatsApp, email service providers, telecom providers), which have their own privacy policies.
- Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
4. Third-Party Platforms
Please note that when you communicate with us through third-party platforms, your information is also subject to their privacy policies:
- WhatsApp: When you contact us via WhatsApp, your messages and contact information are processed by WhatsApp (Meta), which has its own privacy policy and terms of service.
- Email Services: When you email us, your emails are processed by email service providers (such as Gmail, Outlook, etc.), which have their own privacy policies.
- Telecom Providers: When you call us, your phone number and call records may be processed by telecom service providers.
We encourage you to review the privacy policies of these third-party platforms to understand how they handle your information.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure storage of physical and digital records
- Limited access to personal information on a need-to-know basis
- Regular review and updating of our security practices
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our services at your own risk, and we encourage you to take appropriate precautions when sharing information online.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This may include:
- Retaining order records for accounting and legal compliance purposes
- Keeping contact information for customer service and communication purposes
- Maintaining records as required by applicable laws and regulations
When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
7. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request correction of any inaccurate or incomplete information.
- Deletion: You can request deletion of your personal information, subject to legal and operational requirements.
- Opt-Out: You can opt out of marketing communications by contacting us or using the unsubscribe option in our messages.
To exercise these rights, please contact us using the contact information provided at the end of this policy.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
9. Cookies and Tracking Technologies
Our website may use cookies or similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality. You can control cookie settings through your browser preferences, though this may affect website functionality.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the updated policy on our website
- Notify you of significant changes through email or other communication methods, if applicable
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Consent
By using our services, contacting us, or providing your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services or provide your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will make reasonable efforts to respond to your inquiries and address your concerns in a timely manner.
13. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India, specifically the laws of the State of Madhya Pradesh. Any disputes arising from or relating to this policy shall be subject to the jurisdiction of the courts in Khandwa, Madhya Pradesh, India.
Thank you for trusting Dashore Kiranabhandar with your personal information. We are committed to protecting your privacy and providing you with excellent service.